Seattle Modern Buildings

Lead performance · 20 new leads in the last 7 days, 123 in the last 30

Live · updated 2 minutes ago
to
Leads that arrived 1 Sep – 30 Sep 2026
Leads
104
that arrived last month
Ad cost
$7,858
billed, estimated – $7,108 of media plus $750 tax and fees
Cost per lead
$85
per lead from Meta Ads
Still active
22
21% of them are live in the pipeline now
Reached consultation
22
21% got as far as a consultation
Feasibility sold
3
2.9% reached the first paid step
Construction agreements
0
0% have signed

The funnel, month by month

Every month on screen at once, one row each, newest at the top, with the stages running left to right. The number is how many of that month's leads have ever reached that stage, the bracket beside it is how many got there in the last 7 days, and the figure underneath is what one cost. The percentage between two boxes is the conversion from the box above. Click any number to list the leads behind it.

All channels — last month
60% 35% 14% 0% --

Meta Ads

Sep 2026
$7,858 spent
60% 33% 17% 0% --
Meta Ads — whole period
$7,858 spent
60% 33% 17% 0% --

SEO no ad spend tracked for this channel

Sep 2026
38% 100% 0% -- --
SEO — whole period
38% 100% 0% -- --

What moved in the last 7 days

Everything that changed since this time last week, whichever month the lead first arrived in. New counts leads that were not here at all seven days ago; the rest counts leads that reached a stage during the week, including ones that arrived months ago and only moved now. Nothing here can go down — a lead that is pushed back a stage in the CRM keeps the furthest step it ever reached.

Channel New leads Reached
Qualified
Reached
Consultation Done
Reached
Feasibility Sold
Reached
Permit Agreement Signed
Reached
Construction Agreement Signed
Meta Ads +18 +22 +13 +3 0 0
SEO +2 +1 +4 0 0 0
Social media +1 0 0 0 0 0
Added manually 0 0 +3 +2 0 0
Other 0 0 +1 0 0 0
All channels +21 +23 +21 +5 0 0

Each sales rep, side by side

One row per rep, counting only their own leads: leads they were given first and still hold. A lead handed over from another rep is left out of both reps' funnels, and so is any sale it produced. As everywhere on this page, a number is how many ever reached that step, and the percentage is the conversion from the step before. Click any number to list the leads.

Madison and Griffin started taking leads on 5 Oct. Robert's column covers more months, and his leads have had longer to move down the funnel. Compare all three on leads since 5 Oct.

Rep Own leads QualifiedConsultation DoneFeasibility SoldPermit Agreement SignedConstruction Agreement Signed
Robert
Madison
Griffin

What each step costs

$7,858 of ad cost across 1 Sep – 30 Sep 2026, divided by what that spend has produced so far. That is $7,108 of media plus $750 of tax and fees, estimated for the months with no invoice entered against them yet. Same rule as the table above: a lead bought in March that books a consultation in September was still bought with March's money, so the cost follows the lead rather than the month it finally moved in. Every figure here falls as those leads keep travelling — none of them can rise.

Step Got this far Share of those leads Cost each
Lead 92
$85
Qualified 55
$143
Consultation Done 18
$437
Feasibility Sold 3
$2,619
Permit Agreement Signed 0
--
Construction Agreement Signed 0
--

Counting the 92 leads that came from Meta Ads, the only channel whose ad spend is loaded here. Referral, website and signage leads cost something too, but not something this dashboard can see, and dividing the ad budget across them as well would make every figure above look cheaper than it is. Spread across all 104 leads instead, including the 12 that arrived with no ad spend behind them, the same budget works out at $76 a lead.

Month by month

The same sums, one month at a time, so a cost that is drifting shows up as a direction rather than an average. Recent months are marked still early: their leads have not had time to reach the later steps, which makes those steps look dear until they do.

Lead arrived Ad cost Leads Cost per lead Cost per
qualified lead
Cost per
consultation
Cost per
feasibility sold
Cost per
signed deal
Sep 2026 $7,858 $85 $143$437$2,619--

Leads that moved in the last 45 days

This is where the wait pays off. The figure on the right is how long the lead sat before this step happened, and the list is ordered by it, so the enquiries that have been quiet longest come first. Showing the 25 longest waits of 302 leads that moved.

Laurel Trujillo. DADU. West Seattle
Arrived 25 Nov 2025 via Signage · now at Consultation Scheduled · moved 28 Oct 2026
11 months later
Anshu Sharma. DADU. West Seattle
Arrived 25 Nov 2025 via Signage · now at Proposal Sent · moved 23 Oct 2026
11 months later
Brianne Riley. DADU. South Park
Arrived 25 Nov 2025 via Google Ads · now at Permit Submitted · moved 14 Oct 2026
11 months later
Tim Martin
Arrived 03 Dec 2025 via Meta Ads · now at Consultation Done · moved 13 Oct 2026
10 months later
Michael Ross. Addition. Lake City
Arrived 25 Nov 2025 via Signage · now at Structural Engineer Stage · moved 22 Sep 2026
10 months later
Srinivas & Vidya Jampani. DADU. West Seattle
Arrived 25 Nov 2025 via Imported (pre-GHL), unattributed · now at Permit Submitted · moved 22 Sep 2026
10 months later
Jocelyn Chu. DADU. Madrona
Arrived 25 Nov 2025 via Google Ads · now at Permit Submitted · moved 22 Sep 2026
10 months later
Michael Stromberg. Two Duplex. Northgate
Arrived 25 Nov 2025 via Imported (pre-GHL), unattributed · now at Permit Submitted · moved 22 Sep 2026
10 months later
Jesus Torres
Arrived 03 Jan 2026 via Meta Ads · now at Qualified · moved 28 Oct 2026
10 months later
Amit Gupta
Arrived 02 Jan 2026 via Meta Ads · now at Qualified · moved 27 Oct 2026
10 months later
Venkat Satti
Arrived 12 Jan 2026 via Meta Ads · now at Consultation Scheduled · moved 28 Oct 2026
9 months later
Sourisack Phanmeesai
Arrived 08 Jan 2026 via Meta Ads · now at Qualified · moved 20 Oct 2026
9 months later
Glória Domingos Romack
Arrived 30 Jan 2026 via Meta Ads · now at Consultation Scheduled · moved 28 Oct 2026
9 months later
Raghav Nath
Arrived 03 Feb 2026 via Meta Ads · now at Feasibility Presented · moved 14 Oct 2026
8 months later
Maria Sanchez
Arrived 04 Feb 2026 via Meta Ads · now at Qualified · moved 25 Sep 2026
8 months later
Mario Joshua
Arrived 23 Feb 2026 via Meta Ads · now at Qualified · moved 05 Oct 2026
7 months later
Gayle Cuvreau
Arrived 18 Feb 2026 via Meta Ads · now at Qualified · moved 28 Sep 2026
7 months later
Jessica Haney
Arrived 19 Mar 2026 via Meta Ads · now at Qualified · moved 19 Oct 2026
7 months later
Roberta Wagner
Arrived 23 Feb 2026 via Meta Ads · now at Qualified · moved 25 Sep 2026
7 months later
Floyd Coburn
Arrived 01 Mar 2026 via Meta Ads · now at Qualified · moved 28 Sep 2026
7 months later
Tracey Ho
Arrived 05 Mar 2026 via Meta Ads · now at Qualified · moved 28 Sep 2026
7 months later
Alex Sidorin
Arrived 28 Feb 2026 via Meta Ads · now at Structural Engineer Stage · moved 22 Sep 2026
7 months later
Hassen A Saleh
Arrived 14 Mar 2026 via Meta Ads · now at Qualified · moved 28 Sep 2026
7 months later
Selam T
Arrived 10 Apr 2026 via Meta Ads · now at Qualified · moved 19 Oct 2026
6 months later
Caitlin F Huertas
Arrived 01 May 2026 via SEO · now at 2nd Meeting Done · moved 30 Oct 2026
6 months later

Sitting longer than they should

The other half of the section above: leads that have not moved, on stages that are not meant to be slow. Ordered by how far past the expected wait each one is, not by raw days — three weeks parked before a booked consultation matters more than three weeks waiting on a permit office, which is why the permit stages are not listed here at all.

Ilia Kertsman
Mar 2026 lead via Meta Ads · still at Consultation Scheduled
66 days expected under 21
Rosalie F Gammelgaard
Apr 2026 lead via Meta Ads · still at 2nd Meeting Done
151 days expected under 60
Joseph Heenan
Nov 2025 lead via Signage · still at 2nd Meeting Done
151 days expected under 60
Mike Klozar
Jan 2026 lead via Meta Ads · still at Feasibility Presented
114 days expected under 60
Hannah Graham
Jul 2026 lead via Meta Ads · still at 2nd Meeting Done
108 days expected under 60
Aimee Carlson
Jun 2026 lead via Meta Ads · still at Feasibility Sold
106 days expected under 60
Paul Goates
May 2026 lead via Meta Ads · still at Qualified
152 days expected under 90
Mahmood
Feb 2026 lead via Meta Ads · still at 2nd Meeting Done
92 days expected under 60
Donatelli
Jun 2026 lead via Signage · still at Consultation Done
137 days expected under 90
Srini
Jun 2026 lead via Added manually · still at Consultation Done
137 days expected under 90
Lisa Song
Jun 2026 lead via Yelp · still at Consultation Done
123 days expected under 90
Vince Rolle
Jun 2026 lead via Meta Ads · still at Qualified
123 days expected under 90
Marina Hudgens
Jul 2026 lead via Meta Ads · still at 2nd Meeting Done
82 days expected under 60
Siva Anantha
Jul 2026 lead via Meta Ads · still at Feasibility Presented
81 days expected under 60
Vishal Gaurav
Feb 2026 lead via Meta Ads · still at Feasibility Presented
81 days expected under 60
Emma Tse
May 2026 lead via SEO · still at 2nd Meeting Done
79 days expected under 60
Barbie Anaka
Jul 2026 lead via SEO · still at Qualified
112 days expected under 90
Mukthi Khan
Jul 2026 lead via Meta Ads · still at Consultation Done
110 days expected under 90
Manish Ojha
Jun 2026 lead via Meta Ads · still at Consultation Scheduled
25 days expected under 21
Derek Adachi
Mar 2026 lead via Meta Ads · still at Feasibility Sold
68 days expected under 60
Wayne Millage
Jul 2026 lead via SEO · still at Qualified
100 days expected under 90
Selam T
Jul 2026 lead via Meta Ads · still at Qualified
100 days expected under 90
Christine Lynch
Jul 2026 lead via Meta Ads · still at Qualified
100 days expected under 90
Dmitri Client From Ilia
Aug 2026 lead via Not recorded · still at 2nd Meeting Done
65 days expected under 60

The whole journey, last month

Each bar counts the leads that have ever reached that stage, so a lead that stalled or went quiet still counts for how far it got. Leads being nurtured and leads outside the service area are included — they were still leads that arrived.

New Lead
104 · 100%
Contacted
90 · 86%
Qualified
62 · 60%
Consultation Scheduled
27 · 26%
Consultation Done
22 · 21%
2nd Meeting Done
20 · 19%
Feasibility Sold
3 · 2.9%
Feasibility Presented
2 · 1.9%
Permit Agreement Signed
0 · 0%
Structural Engineer Stage
0 · 0%
Permit Submitted
0 · 0%
Proposal Sent
0 · 0%
Construction Agreement Signed
0 · 0%

Every channel, side by side

One column per channel, so a row can be read straight across and compared. Leads are credited to where they first came from, not whatever they last clicked before signing: on a sales cycle this long, last-touch would hand every win to whichever channel happened to be running at the end. Each cell counts the leads that have ever reached that step, with what one cost underneath wherever the ad spend for that channel is loaded. As above, the percentage is the conversion from the step before it, so reading a row across compares the channels at the same point in the funnel rather than at the same distance from their own starting size. Percentages are left off below five leads, where a rate is arithmetic rather than evidence.

Meta Ads SEO All others
Leads
Share of all leads
88%
7.7%
3.8%
Ad spend $7,858----
Cost per lead $85----
Qualified $143
Consultation Done $437
Feasibility Sold $2,619
Permit Agreement Signed --
Construction Agreement Signed --

All others is Added manually (2), Signage (1) and Google Ads (1). No ad spend is loaded for SEO, so those columns show what the channel produced but not what it cost.

Leads that arrived last month

The 104 leads that arrived last month, whichever pipeline they sit in now. Search or filter to find one; click a column heading to sort, or search every lead instead.

Lead Source Arrived Stage now Furthest reached Status Rep Days Age
Paula Bodenhofer Ostlund Meta Ads 29 Sep 2026 Not Ready - Follow Up Later Qualified Nurturing Robert 2 32
Calle Mercado Meta Ads 29 Sep 2026 Qualified Qualified Active Robert 30 32
John Schampier Meta Ads 29 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 17 32
1100 Congress Ave- Lily Massey SEO 29 Sep 2026 Email only (sms blocked) New Lead Nurturing Madison 23 32
Rica Rasmussen Meta Ads 28 Sep 2026 No Response Contacted Nurturing Robert 10 33
David Cho SEO 28 Sep 2026 No Response Contacted Nurturing Robert 10 33
Griselda Villalobos Silva Meta Ads 27 Sep 2026 No Response Contacted Nurturing Robert 2 34
Kathy Hicks Meta Ads 27 Sep 2026 No Response Contacted Nurturing Robert 12 34
David Newman Meta Ads 27 Sep 2026 Outside our Area Qualified Outside service area Griffin 31 34
Jamal Ahmed Meta Ads 27 Sep 2026 Consultation Done, but not responding or not ready Consultation Scheduled Nurturing Robert 10 34
Geedi Jama Meta Ads 27 Sep 2026 Qualified - Unresponsive Consultation Scheduled Nurturing Robert 5 34
Emebet Seifu Meta Ads 26 Sep 2026 Qualified - Unresponsive Qualified Nurturing Robert 10 35
Raj Prasad Meta Ads 26 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 29 35
Sharon Hume Meta Ads 26 Sep 2026 Qualified Qualified Active Robert 34 35
Ashanyah Israel Meta Ads 26 Sep 2026 No Response Contacted Nurturing Robert 11 36
Kathryn Kelley Meta Ads 25 Sep 2026 No Response Contacted Nurturing Robert 29 36
Molly K. Bozeman Meta Ads 25 Sep 2026 Outside our Area New Lead Outside service area Madison 26 36
Gia Meta Ads 25 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 4 37
Maria Fiallos Brodahl Meta Ads 24 Sep 2026 No Response Contacted Nurturing Robert 9 37
Yvonne Fekete Meta Ads 24 Sep 2026 Qualified - Unresponsive Qualified Nurturing Robert 12 37
Laurie Smith Meta Ads 24 Sep 2026 Outside our Area New Lead Outside service area Griffin 31 37
Forrest Reda SEO 24 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 32 37
Etse Getachew Meta Ads 24 Sep 2026 Feasibility Presented Feasibility Presented Active Robert 1 37
Eva Nicholas Meta Ads 24 Sep 2026 Consultation Scheduled, but not responding or not ready Consultation Scheduled Nurturing Robert 17 37
Jenny Shibayama Meta Ads 24 Sep 2026 No Response Contacted Nurturing Robert 11 38
Christine Apuyod Uy Meta Ads 23 Sep 2026 New Lead New Lead Lost Robert 38 38
Betha Rojo Meta Ads 23 Sep 2026 New Lead New Lead Lost Robert 38 38
Kay Taylor Meta Ads 23 Sep 2026 Qualified - Unresponsive Qualified Nurturing Robert 12 38
Ron & Kelly Bloom Meta Ads 22 Sep 2026 Consultation Done Consultation Done Active Robert 22 39
Katie Gruver Meta Ads 22 Sep 2026 No Response Contacted Nurturing Robert 10 39
William Young Meta Ads 22 Sep 2026 Consultation Scheduled Consultation Scheduled Active Robert 4 39
Don Hodge Meta Ads 22 Sep 2026 Consultation Done, but not responding or not ready 2nd Meeting Done Nurturing Robert 15 39
Todd Hintz Meta Ads 21 Sep 2026 No Response Contacted Nurturing Robert 11 40
Caroline Li SEO 21 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 37 40
Aundrea Kopp Meta Ads 21 Sep 2026 No Response Contacted Nurturing Madison 24 40
Gayle Pond Meta Ads 21 Sep 2026 Not Ready - Follow Up Later Feasibility Presented Nurturing Robert 2 40
Kirk Bigelow Meta Ads 20 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 29 41
B S Meta Ads 20 Sep 2026 No Response Contacted Nurturing Griffin 31 41
Sandra Adelman Shindler Meta Ads 20 Sep 2026 No Response Contacted Nurturing Madison 24 41
Bruce Shamp Meta Ads 19 Sep 2026 Outside our Area Qualified Outside service area Madison 31 42
Sharon Murray Meta Ads 19 Sep 2026 Qualified Qualified Active Robert 24 42
James Johnson Meta Ads 19 Sep 2026 Not Ready - Follow Up Later Qualified Lost Griffin 38 42
Lyndon Caldwell Meta Ads 18 Sep 2026 Outside our Area Qualified Outside service area Robert 4 43
Cynthia Rodenbough SEO 18 Sep 2026 Consultation Done Consultation Done Active Robert 39 43
Abate Desta Meta Ads 18 Sep 2026 Qualified - Unresponsive Qualified Nurturing Robert 3 43
Abdi Abdullahi Meta Ads 18 Sep 2026 Qualified Qualified Active Robert 5 44
Eyoel Berhane Asfaw Meta Ads 17 Sep 2026 Contacted Qualified Active Robert 17 44
Lizabeth Coller Meta Ads 17 Sep 2026 Consultation Done, but not responding or not ready 2nd Meeting Done Nurturing Robert 15 44
Terry Good Meta Ads 17 Sep 2026 Not Ready - Follow Up Later Qualified Nurturing Robert 12 44
usa- Janny Crimson SEO 17 Sep 2026 New Lead New Lead Lost Robert 44 44
Erika Susanne Meta Ads 16 Sep 2026 Outside our Area Consultation Scheduled Outside service area Robert 11 45
Ron Turner Meta Ads 16 Sep 2026 Consultation Done, but not responding or not ready Qualified Nurturing Robert 3 45
Hana Pawlos Meta Ads 16 Sep 2026 Consultation Done, but not responding or not ready 2nd Meeting Done Nurturing Robert 2 45
Richard Franklin SEO 15 Sep 2026 New Lead New Lead Lost Robert 46 46
Brenda Bolanos-Ivory Meta Ads 15 Sep 2026 Qualified - Unresponsive Qualified Nurturing Griffin 25 46
Thomas P Farrell Meta Ads 15 Sep 2026 Consultation Done, but not responding or not ready 2nd Meeting Done Nurturing Robert 12 46
Cain Of Havila Meta Ads 14 Sep 2026 Outside our Area Qualified Outside service area Griffin 39 47
[email protected] Pamela Jameson SEO 14 Sep 2026 No Response Contacted Nurturing Griffin 38 47
Robert White Added manually 14 Sep 2026 Qualified Qualified Lost Robert 47 47
Harvey Cyr Meta Ads 14 Sep 2026 Qualified Qualified Lost Robert 46 47
Jose Emigdio Castro Meta Ads 13 Sep 2026 Qualified - Unresponsive Qualified Nurturing Griffin 31 48
Kyle Rife Meta Ads 13 Sep 2026 Outside our Area New Lead Outside service area Madison 46 48
Luanne Brown Meta Ads 13 Sep 2026 Qualified Qualified Active Robert 46 48
14605.A Rawson.Mill rd brush Praire, wa 98606- Christy Sarkinen Meta Ads 13 Sep 2026 Outside our Area Qualified Outside service area Griffin 40 48
Dave Olin Tappin Meta Ads 12 Sep 2026 No Response Contacted Nurturing Madison 31 49
Darren Brandenburg Meta Ads 12 Sep 2026 Outside our Area New Lead Outside service area Madison 43 49
Ky Meta Ads 11 Sep 2026 No Response Contacted Nurturing Griffin 31 50
Angel Angel Meta Ads 11 Sep 2026 No Response Contacted Nurturing Madison 31 50
Patrice Schrama Meta Ads 11 Sep 2026 Not Ready - Follow Up Later Qualified Nurturing Robert 9 50
Kristen Hoidal Meta Ads 11 Sep 2026 Outside our Area Qualified Outside service area Griffin 39 50
Annie Patu Meta Ads 11 Sep 2026 Feasibility Sold Feasibility Sold Active Robert 4 50
Amy Dovinh (text Only Please) Meta Ads 10 Sep 2026 Consultation Done, but not responding or not ready 2nd Meeting Done Nurturing Robert 4 51
Connie Sue Brown Meta Ads 10 Sep 2026 Qualified - Unresponsive Qualified Nurturing Griffin 38 51
Marvena T Kemp Mtmf Meta Ads 10 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 23 51
Joseph Meta Ads 10 Sep 2026 No Response Contacted Nurturing Griffin 33 51
Irene Daanen Meta Ads 09 Sep 2026 Outside our Area Contacted Outside service area Madison 26 52
Montana McClelland La Mar Meta Ads 09 Sep 2026 No Response Contacted Nurturing Madison 33 52
Manu Meta Ads 08 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 23 53
Eden Flunker Meta Ads 08 Sep 2026 Not Ready - Follow Up Later Qualified Nurturing Griffin 33 53
Cody Lestelle Signage 08 Sep 2026 Qualified - Unresponsive Qualified Nurturing Robert 15 53
Barbara Heisler Meta Ads 08 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 23 53
Ed Impala Meta Ads 08 Sep 2026 Consultation Done, but not responding or not ready 2nd Meeting Done Nurturing Robert 2 53
Katherine Lewis Meta Ads 08 Sep 2026 Outside our Area New Lead Outside service area Griffin 53 53
Sheryl Rogel Meta Ads 08 Sep 2026 Outside our Area Qualified Outside service area Griffin 52 53
Mark Bald Win Meta Ads 07 Sep 2026 No Response Contacted Nurturing Griffin 38 54
Prescilla Gonzales-Bryan Meta Ads 06 Sep 2026 Not Ready - Follow Up Later Qualified Lost Griffin 39 55
Polly Bortle Meta Ads 06 Sep 2026 No Response Contacted Nurturing Madison 38 56
Katherine Lewis Meta Ads 05 Sep 2026 New Lead New Lead Lost Robert 56 56
Gila Jean Burton Curl Meta Ads 05 Sep 2026 Outside our Area New Lead Outside service area Madison 53 57
Ronda Hoopingarner Meta Ads 04 Sep 2026 Contacted Contacted Lost Robert 52 57
Marshall Baxter Meta Ads 04 Sep 2026 No Response Contacted Nurturing Griffin 38 57
Nancy Steve Bruner Meta Ads 04 Sep 2026 Outside our Area New Lead Outside service area Griffin 52 57
Jason Piper Added manually 04 Sep 2026 Consultation Done, but not responding or not ready 2nd Meeting Done Nurturing Robert 2 57
Randy Lanford Meta Ads 04 Sep 2026 Qualified Qualified Active Robert 51 57
Carolyn Johnson Meta Ads 03 Sep 2026 2nd Meeting Done 2nd Meeting Done Active Robert 12 58
Bryan Tran Meta Ads 03 Sep 2026 No Response Contacted Nurturing Madison 38 58
Fu Tsai Meta Ads 03 Sep 2026 No Response Contacted Nurturing Griffin 38 58
Joanna Tiffany Meta Ads 03 Sep 2026 Outside our Area Qualified Outside service area Madison 53 58
DJ McCoy Google Ads 02 Sep 2026 Qualified - Unresponsive Qualified Nurturing Griffin 31 59
Robert Stephen Adix Meta Ads 02 Sep 2026 No Response Contacted Nurturing Madison 39 59
Nadia L. Osborne Meta Ads 02 Sep 2026 New Lead New Lead Lost Robert 60 60
Sanjay Pal Meta Ads 01 Sep 2026 Outside our Area Qualified Outside service area Griffin 43 60
Sherry Lynn Meta Ads 01 Sep 2026 Outside our Area Contacted Outside service area Madison 39 60
Madison Thomas Meta Ads 01 Sep 2026 Qualified Qualified Lost Robert 59 60

Days is how long the lead has sat at the stage it is on now; Age is how long since it first arrived. A lead being nurtured is not lost — it is one the team has parked to come back to.